Payments and refunds

This document concerns the paid features of the Werkido.com platform, in particular: subscription plans (e.g. premium plans) and the promotion of listings.

Werkido is not an intermediary for payments for the performance of services between the client and the service provider. Settlement for the performance of an order takes place outside the platform, on terms agreed directly between the parties.

The conditions of using the platform and the rules for publishing content are described in the Terms and conditions, and the rules on data processing in the Privacy policy.

Plan prices, the scope of features, limits and any add-ons (e.g. promotion) are shown in the application interface and in the purchase process. Prices may vary and be updated over time.

• before purchase, the user sees the current price and the scope of the service;
• the purchase is finalised after the payment is confirmed in a process handled by Stripe;
• if discounts or coupons are available at a given time, their conditions are shown in the purchase process.

Werkido accounts for tax in the Netherlands in accordance with the applicable tax rules. Depending on the status of the buyer and the billing data, rules on charging tax may apply.

Payments for subscription plans and listing promotion are handled by Stripe (the payment provider). Werkido does not store users’ full payment card data in its database — this data is processed by Stripe in accordance with its standards and policies.

If a payment is declined, a payment method expires or authorisation is delayed, access to paid features may be restricted until the payment is successfully settled.

If a plan is a subscription, the fee may be charged periodically in line with the period stated in the purchase process (e.g. monthly or yearly).

• a subscription can be cancelled in the account settings or by contacting support;
• after cancellation, the plan remains active until the end of the paid period, unless the purchase process states otherwise;
• a lack of successful payment may result in renewal being suspended and premium features being restricted.

The subscription conditions apply regardless of whether the user actually uses the premium features in a given period.

Listing promotion is a platform feature that increases the exposure of a listing within the service, within the rules of how the platform works. Promotion is not a guarantee of obtaining a particular number of orders, enquiries or revenue.

• the duration and scope of promotion are stated at the time of purchase;
• promotion may be restricted or cancelled in the event of a breach of the terms or the publishing rules;
• promoted content must meet the requirements of legal compliance and the Terms and conditions.

Refunds are considered individually, taking into account the nature of the digital service and the applicable provisions of Dutch and EU law, to the extent that they apply to the given buyer (consumer/business).

• if the purchase concerns a subscription, cancellation as a rule affects subsequent billing periods and not the period already paid;
• in the case of promotion, if the service has been started, the refund may be limited proportionally or excluded, depending on the extent of performance;
• if the user believes that a fee was charged in error, they should report the matter without delay.

To submit a refund request or a billing correction, write to info@werkido.com and provide: the account e-mail, the date of the transaction, a description of the problem and the payment identifier (if available in the Stripe confirmation).

We accept complaints about platform billing (subscriptions and promotion) at info@werkido.com.

Matters related to the performance of the order itself (e.g. a dispute between the client and the contractor, the quality of the service, settlement for the order) are not handled as complaints about platform payments, because Werkido is not a party to such settlements.

This document may be updated in the event of changes to the payment process, the subscription model, the ways of promotion or legal requirements. The current version is published on this page together with the date of the update.

Related documents: Terms and conditions, Privacy policy, Cookie policy.